Frequently Asked Questions

  • What payment methods do you accept?

    We accept all major payment methods for a seamless checkout experience, including credit cards, debit cards, UPI, net banking, and supported digital wallets.

    All transactions made on Pierre Rafael are securely processed to ensure a safe and reliable shopping experience.

  • Can I modify or cancel my order after placing it?

    Orders can typically be modified or cancelled within a short window after placement, usually before they enter the fulfillment process.

    Please contact our customer service team immediately at support@pierrerafael.com with your order number if you need to make changes.

  • Will I receive an order confirmation?

    Once your order has been successfully placed, you will receive an order confirmation email with all relevant details.

    You will also receive further updates regarding shipment and delivery as your order progresses.

  • How should I care for my Pierre Rafael pieces?

    To preserve the quality, fit, and finish of your Pierre Rafael pieces, we recommend following the care instructions provided on the product label and product page.

    Proper care helps maintain the fabric, structure, and overall longevity of each piece.

  • Can I machine wash my garments?

    Most of our garments can be machine washed on a gentle cycle with cold water. However, we recommend checking the care label on each piece, as some delicate fabrics may require hand washing. Always use mild detergent and avoid bleach to protect the fabric quality.

  • Will the fabric shrink or fade over time?

    All garments are designed and finished with care; however, slight changes in texture, softness, or color may occur over time depending on washing methods, frequency of wear, and overall care.

    Following the recommended care instructions will help maintain the garment in its best condition.

  • Can I iron directly on prints or embellishments?

    We do not recommend ironing directly over any print, artwork, logo, or embellishment, as this may affect the finish or detailing of the garment.

    Always iron the garment inside out or use a protective layer if needed.

  • Where can I find the care instructions for my product?

    Care instructions can be found on the product page and on the care label attached to the garment.

    We recommend reviewing them carefully before washing or handling your piece.

  • What shipping options are available?

    We offer standard shipping across India for all eligible orders.

    Any applicable shipping charges, estimated delivery timelines, or promotional shipping offers will be clearly displayed at checkout before your purchase is completed.

  • How can I track my order?

    Once your order has been shipped, you will receive a tracking link via email and/or SMS to follow its journey.

    You may also track your order anytime through the “Order Tracking” option available in the footer section of our website.

  • How long will my order take to arrive?

    Orders are typically processed and dispatched within [1-3 business days]. Once shipped, delivery timelines may vary depending on your location.

    Estimated delivery details will also be shared with you once your order has been confirmed and dispatched.

  • What is your return policy?

    We accept returns within 7 days of delivery, provided the item is returned in its original condition, unworn, unwashed, and with all tags attached.

    For full details, please refer to our Shipping & Returns Policy.

  • How do I choose the right size?

    We recommend referring to our Size Guide available on each product page to find your best fit.

    For the most accurate selection, we suggest comparing the listed measurements with a garment you already own and wear comfortably.

  • Do your pieces fit true to size?

    Most of our pieces are designed to fit true to size, unless otherwise mentioned on the product page.

    As fit may vary slightly depending on the silhouette and design of each piece, we recommend reviewing the product description and size details before placing your order.

  • What if I’m between sizes?

    If you are between sizes, we recommend choosing based on your preferred fit.

    For a more relaxed or oversized look, you may consider sizing up. For a more structured fit, selecting your regular size may be the better option.

  • Will the fit be the same across all styles?

    Not always. The fit may vary slightly depending on the cut, fabric, and intended silhouette of each piece.

    We recommend checking the product-specific details on each page for the most accurate fit guidance.

  • How can I contact Pierre Rafael?

    You can reach us at support@pierrerafael.com for any queries related to your order, products, sizing, or general assistance.

    You may also contact us through the dedicated CUSTOMER CARE page available in the footer section of our website.

  • What are your customer support hours?

    Our customer support team is available during standard business hours, Monday to Saturday.

    Any queries received outside of working hours will be addressed at the earliest possible opportunity.

  • How long does it take to receive a response?

    We aim to respond to all customer queries within 24–48 business hours.

    Response times may vary slightly during high-volume periods, but we always strive to assist as promptly as possible.

  • Do you offer exchanges?

    Yes, we may offer size exchanges, subject to product availability.

    Exchange requests must be initiated within the eligible timeframe, and the item must be returned in unused condition with original tags and packaging intact.

  • What items are eligible for return or exchange?

    Only items that are unused, unworn, unwashed, and in their original condition with all tags and packaging intact are eligible for return or exchange consideration.

    Products that show signs of wear, damage after delivery, or do not meet our return conditions may not be accepted.

  • How do I request a return or exchange?

    To request a return or exchange, please contact us at support@pierrerafael.com with your order number and the reason for your request.

    Our team will review your request and guide you through the next steps, if eligible.

  • What if I receive a damaged or incorrect item?

    If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@pierrerafael.com.

    To help us assess and resolve the issue efficiently, we require a clear unboxing video showing the package being opened, along with relevant photos of the item and packaging.