Effective date: 10/04/2026
Pierre Rafael (“we”, “us”, “our”, “Pierre Rafael”) is committed to protecting your privacy and handling your information in a safe and responsible way. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights.
If you have questions about this policy or our data practices, please contact us at: support@pierrerafael.com
1. Scope
This Policy applies to personal information collected when you:
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Visit or use our website (www.pierrerafael.com) or mobile site,
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Purchase goods from us,
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Sign up for marketing or customer accounts, or
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Interact with our customer service or other support channels.
2. Information we collect
We collect information you provide directly and technical information collected automatically.
a) Information you give us
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Identity details (name, title)
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Contact details (email, phone, shipping & billing address)
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Account credentials (username, hashed password)
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Payment information (we do not store full card numbers; processed by our payment provider)
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Communications and support messages (customer service chats, emails)
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Marketing preferences and consents
b) Information we collect automatically
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Device & browser data (IP address, user agent, device identifiers)
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Usage data (pages visited, clicks, cart activity, product views)
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Location data derived from IP address or device location (where permitted)
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Cookies and tracking data (see Cookies section below)
c) Third-party sources
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Payments, shipping and fraud prevention partners
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Social networks (if you log in via social sign-on)
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Advertising and analytics partners
3. How we use your information
We use personal data for these primary purposes:
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To process and fulfill orders, returns and refunds
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To provide customer service and respond to inquiries
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To manage your account and authentication
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To send transactional messages (order confirmations, shipping updates)
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To deliver marketing communications where you have opted in (email, SMS; you may opt out)
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To personalize site experience and product recommendations
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To detect and prevent fraud and protect our business and users
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To comply with legal obligations
We only use data where we have a legal basis (performance of a contract, consent, legitimate interest, or legal obligation).
4. Cookies & tracking
We use cookies and similar technologies to improve site functionality and measure performance. Types used include:
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Strictly necessary cookies (required for basic site functions)
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Functional cookies (remember preferences)
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Performance & analytics cookies (Google Analytics, etc.)
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Advertising cookies (to show relevant ads and measure campaigns)
You can manage cookie preferences via our cookie banner or through browser settings. Note: blocking essential cookies may affect site usability.
5. Sharing & disclosure
We share data only as described below:
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Service providers (payment processors, shipping carriers, analytics, hosting) who act as data processors on our behalf.
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Third-party partners for marketing only when you have given consent.
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To comply with legal requests or protect rights (court orders, law enforcement requests).
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In the event of a corporate transaction (sale, merger), with appropriate confidentiality protections.
We require partners to maintain appropriate security and confidentiality standards.
6. International transfers
Our systems and service providers may be located in or transfer your data to other countries. Where data is transferred outside your jurisdiction we put in place safeguards (standard contractual clauses, other legal mechanisms) to ensure an adequate level of protection.
7. Data retention
We retain personal data for as long as necessary to provide services and for legitimate business purposes (e.g., order fulfilment, tax, accounting, dispute resolution). Retention periods vary by data type; we apply reasonable deletion or anonymization when data is no longer needed.
8. Your rights (overview)
Depending on your location you may have rights including:
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Access your personal data
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Correct inaccurate information
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Request deletion (right to be forgotten)
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Restrict or object to certain processing
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Data portability (receive data in a structured format)
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Withdraw consent at any time (where processing is based on consent)
To exercise rights, contact support@pierrerafael.com.
9. Marketing preferences & opt-out
If you subscribed to marketing, you can unsubscribe via the link in any marketing email or by contacting support@pierrerafael.com. Even if you opt out of marketing, we will continue to send you transactional messages related to orders, service updates, or legal notices.
10. Security
We use industry-standard technical and organizational measures to protect personal data (encryption, access controls, secure hosting). No transmission over the internet is 100% secure; we cannot guarantee absolute security but take reasonable steps to protect your information.
11. Children
Our site is not intended for children under 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will take steps to delete it.
12. Links to third-party sites
Our website may link to external sites (partners, social media). We are not responsible for their privacy practices. We encourage you to review the privacy policies of any site you visit.
13. Changes to this Privacy Policy
We may update this Policy to reflect legal or operational changes. We will post the revised Policy on our site with an updated effective date. Material changes will be notified where required by law (e.g., via email to account holders).
14. Contact us
If you have questions or want to exercise your rights, contact:
support@pierrerafael.com
