Terms & Conditions

Terms & Conditions

Last updated: 20/10/2025

Welcome to pierrerafael.com (the “Site”), operated by Pierre Rafael (“Pierre Rafael”, “we”, “us” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of the Site and any purchases, services or content available through it. By accessing the Site or placing an order you agree to be bound by these Terms. If you do not accept these Terms, please do not use the Site.

1. General

  • We may refuse service, cancel orders, terminate accounts, or limit access to the Site at our sole discretion.
  • You represent that you are at least 18 years old or have reached the age of majority in your jurisdiction and that you have the legal capacity to enter into these Terms.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without our prior written permission.

2. Information Accuracy & Use

  • We strive to ensure accuracy of product descriptions, images and pricing. However, errors may occur. We are not responsible for inaccuracies or incomplete content; reliance on the Site’s information is at your own risk.
  • Product images are for illustrative purposes; actual colours and textures may vary depending on device and settings.

3. Orders, Prices & Availability

  • Prices are in Indian Rupees (INR) and may change without notice. All orders are subject to product availability.
  • We reserve the right to limit order quantities or refuse service for any reason (including suspected resale).
  • Any description of a product is subject to change at our discretion and without notice.

4. Payment & Billing

  • We accept the payment methods displayed at checkout. You agree to provide current, complete and accurate billing and account information.
  • We may use third-party payment processors; your payment details are processed in accordance with their policies. Credit/debit card data is encrypted during transmission.
  • We reserve the right to cancel or refuse any order in the event of suspected fraud or payment issues.

5. Shipping, Taxes & Returns

  • Shipping & Returns Policy: Our shipping, returns and exchange terms are set out in our separate Shipping & Returns Policy on the Site. Please review it before placing an order.
  • Prices may exclude applicable taxes, duties or customs fees; such charges are your responsibility.

6. Product Limits & Promotions

  • Promotional offers, gift cards, discounts and similar offers are subject to specific terms and may be limited or withdrawn at our discretion.
  • Offers are void where prohibited.

7. Account Registration & Security

  1. If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

  2. Notify us immediately of any unauthorized use of your account.

8. Content You Provide

  • Any content you submit (reviews, messages, photos) grants Pierre Rafael a worldwide, non-exclusive, royalty-free license to use, reproduce and display such content through the Site and related marketing. Do not post content you do not own or have rights to.

9. Prohibited Activities

You must not use the Site to:

• violate laws;

• infringe intellectual property or privacy rights;

• transmit malware or spam;

• scrape data or perform unauthorized automation; or

• interfere with the Site’s security or operation.

We may terminate your access for prohibited conduct.

10. Intellectual Property

  • All Site content, logos, images, designs, product photography and code are our exclusive property or used under license. All rights are reserved.
  • You may not reproduce our trademarks, imagery or layout without express written consent.

11. Third-Party Links & Services

The Site may include links to third-party websites or services. We are not responsible for their content, practices or privacy policies.

12. Limitation of Liability

  • To the fullest extent permitted by law, Pierre Rafael and its affiliates are not liable for any indirect, incidental, consequential, special or punitive damages arising from your use of the Site or products purchased (including loss of profits, loss of data, or business interruption), even if we were advised of the possibility of such damages.
  • Our total aggregate liability for direct damages will not exceed the purchase price paid for the product that gives rise to the claim.

13. Indemnification

You agree to indemnify and hold Pierre Rafael and its officers, employees, agents and partners harmless from any claim, loss, damage, liability, or expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Site.

14. Governing Law & Dispute Resolution

  • These Terms and any disputes arising hereunder are governed by the laws of India.
  • You agree to the exclusive jurisdiction of courts in India for any dispute, unless otherwise required by law.

15. Changes to Terms

We may change these Terms at any time by posting the updated version on the Site. Continued use after changes constitutes acceptance. We recommend you review the Terms periodically.

16. Privacy, Cookies & Tracking

  • Our Privacy Policy describes how we collect, use and protect your personal data. By using the Site you consent to such collection and use.
  • We may use cookies and tracking tools (including Meta and Google tracking) for analytics, advertising and personalization. You may manage cookie preferences via the Site’s cookie settings.

17. Severability & Waiver

  • If any provision is found to be invalid or unenforceable, it will not affect the remainder of the Terms.
  • Failure to enforce any right or provision does not constitute a waiver.

18. Contact

Questions or concerns regarding these Terms should be directed to:

Support: support@pierrerafael.com
Phone: +91 9301616161